Returns Policy

Where the customer rejects the Goods as not being in accordance with the customer's requirement, the company shall reserve the right to refund all or part of the original invoiced amount.

When the customer sends an item back to the company (or, when the company arranges for collecting from the customer), the company will process the returned item then notify the customer via e-mail of the refund.

Items returned within the seven-day cooling off period

TERMS AND CONDITIONS

*Faulty customised goods (or goods that have been altered in any way) will need to be returned for inspection as customisation may void your warranty and therefore faults may not be covered.

WARRANTY

All products ordered from Team Cycles come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, please contact our store for an assessment. To do this you will need proof of purchase.

If taking your product in store is not an option then please email our team on orders@teamcycles.org. Please include photographs of your product (please keep below 20mb), your web order number (or copy of receipt) so we can immediately start to assess the issue.

Please note: In some cases, the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case, we will inform you and arrange how to do this. All used items being returned to us must be cleaned for hygiene purposes.

On receipt of your goods we will carry out a full inspection & contact you within 3 working days of receipt.

CLICK HERE TO DOWNLOAD THE RETURNS FORM!
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