Let’s face it, your bike deserves better than being dragged along ride after ride, creaking like an old garden gate and shifting gears only when it feels like it. At Team Cycles, we don’t just “fix bikes,” we take the guesswork, hassle, and awkward phone calls out of getting your pride and joy back to full speed. Here’s how a visit to our workshop works from start to finish, so you know exactly what to expect (spoiler: good things).
Book My Bike In – Click Here
Step 1: Booking In – Speak Now, Click Later, or Type it in the Notes
First things first, you’ll need to book your bike in. You’ve got a few options here:
- Option A: Pick up the phone, give us a bell, and tell us what’s going wrong – clunky gears, noisy brakes, mysterious ticking noises… we’ve heard it all. We’ll book you into the correct service based on what you tell us.
- Option B: Don’t fancy a phone call? No judgement. Head over to our online booking system, choose your location (Gateshead or Kielder), and select the service you think you need.
- Not sure what your bike needs? Choose the Free Assessment for Service category and tell us everything you know in the notes. Think of it like your bike’s doctor’s appointment – we’ll diagnose it when it comes in.
Step 2: Drop Off Day – The Real Talk Begins
When you drop your bike off (at either Gateshead or Kielder, whichever you selected when booking), one of our lovely mechanics will do a quick physical assessment while you’re there. It’s not a full service, but it gives us a solid idea of what’s going on. If there’s something really obvious – like a cracked rim or brake pads worn down to a whisper – we’ll flag it straight away so there are no surprises later.
Step 3: Into the Workshop – Wrenches, Wisdom & Wizardry
Now your bike’s in the hands of the pros. It’ll be lovingly hoisted into our workshop stands and worked on by mechanics who live and breathe bikes (and probably care more about your drivetrain than you do). If we spot anything unexpected – you know, the kind of thing that magically appeared since you last looked – we’ll contact you first before doing anything. No mystery charges. No rogue repairs.
We’ll only do the work you’ve approved – and we’ll do it right.
Step 4: The Best Text You’ll Get All Week
Once your bike is sorted, tuned, cleaned, and happier than ever, you’ll get a text message to let you know it’s ready for collection. Simple. No missed calls, no smoke signals – just a ping that tells you it’s time to ride again.
Step 5: Ride Away Like It’s Day One Again
Pick up your bike, take a second to appreciate how smooth everything feels, then hit the road (or trail) and enjoy it. Your bike’s fresh, your gears work, and that weird rattle is finally gone.
Whether it’s a simple brake service, a full strip-down, or you’ve finally accepted your bottom bracket needs attention, the Team Cycles workshop is here to sort it out with no fuss, no guessing, and no riding around on a bike that sounds like it’s chewing gravel.
Book online today or visit us at Team Cycles Gateshead or Kielder — and get your bike back the way it should be.
Book your service – Click Here
