Sales/Workshop positions available at our new Kielder Bike Hire Centre at Kielder Forest!
If you’re enthusiastic about bikes and great customer service, we want to hear from you.
The ideal candidate will be responsible for delivering outstanding customer service, assisting customers hiring bikes, performing a range of bike maintenance and repair tasks too look after our hire fleet.
If you have a passion for cycling and enjoy working in a fast-paced, team-oriented environment, we’d love to hear from you!
Key Responsibilities
Retail:
* Greet and assist customers with their bike hire needs
* Provide expert advice on bike selection, components, and accessories.
* Maintain up-to-date knowledge of the latest bike models and industry trends.
* Handle sales transactions accurately and efficiently.
* Ensure the showroom is clean, organized, and visually appealing.
Workshop:
* Perform bike maintenance/repairs / services to our hire fleet and customer repairs
* Diagnose and troubleshoot mechanical issues.
* Assemble new bikes and conduct pre-delivery inspections.
* Ensure all work is completed in a timely manner, meeting customer expectations.
Qualifications:
* Passion for cycling and in-depth knowledge of bikes and products.
* Previous experience in bike sales and/or mechanical work is highly desirable.
* Strong customer service skills with the ability to engage and assist customers effectively.
* Excellent problem-solving abilities and attention to detail.
* Ability to work independently as well as part of a team.
* Flexible availability, weekends and holidays. 5 day per week on a set rota basis.
* Basic computer skills for sales transactions and inventory management.
Benefits:
* Competitive salary based on experience. (23k-25k)
* End of Year Company Bonus Scheme (Paid before Christmas)
* End of year Christmas Party
* Employee discounts on bikes and accessories.
* Pension
* Holiday Allowance
* Opportunities for professional development and training.
Location: Kielder Cycle Centre, Hexham NE48 1ER – Target opening date December 2024
Interested candidates can send their CV and brief cover letter to [email protected]
