At Team Cycles LTD, we want every ride to start with a smile. We hope you’re thrilled with your purchase and the service you receive, but if something isn’t quite right, don’t worry, we’ve got you covered. Just give our Sales Team a call on 0191 300 1590 or drop us an email at [email protected], and we’ll work with you to sort it out as quickly as possible.
Once we receive your complaint, a member of our team will investigate and aim to respond within 3–5 working days. If it takes a little longer, we’ll keep you in the loop every step of the way.
For purchases regulated by the Financial Conduct Authority, if you’re still not happy after our response, you can escalate your complaint to the Financial Ombudsman Service, free of charge—but remember, you’ll need to do this within six months of our final response or the 8-week holding letter. You can find all the details at www.financial-ombudsman.org.uk.
Your satisfaction matters to us, and we’re committed to making things right.
