0
Your Profile
Your Basket 0
Your Offers 0
Continue Shopping
Checkout
Urgent Question? WhatsApp us now! Click & Collect in 48 hours

Online Returns Policy

FAST SHIPPING

 Interest Free Finance
To improve your shopping experience today and in the future, this site uses cookies.
Read our full Privacy Policy & Cookie information here
I Accept Cookies

Home Team Cycles Frequently Asked Questions

Team Cycles Frequently Asked Questions

What brands of bikes do you stock?

  • Team Cycles offers a diverse range of bikes from leading brands, including Trek, Cube, and Frog Bikes. Whether you're seeking a road bike, mountain bike, hybrid, or a children's bike, our selection caters to all cycling enthusiasts.

    • As well as bikes, do you sell cycling apparel and accessories?

  • Yes, we provide a wide collection of cycling apparel and accessories. Our collection features Rapha cycling clothing, MTB clothes, and casual cycling wear suitable for both on and off the bike. Additionally, we stock essential accessories like bike wheels, bike helmets, and maintenance tools.

    • What are your delivery options and timescales?

  • We offer fast and reliable shipping across the UK. Orders over £75 qualify for free shipping. For those preferring in-store pickup, our Click & Collect service is available at our Gateshead and Kielder Forest locations, typically within 48 hours. See our full Delivery Policy here.

    • What is Team Cycles' returns policy?

  • Customers have 30 days from the date of delivery to return items. Returned goods should be unused, in a saleable condition, and in their original packaging with all labels attached. Refunds are processed within 3–5 working days upon receipt of the returned product. See our full Returns Policy here.

    • Do you offer finance options for bike purchases?

  • Yes, we provide flexible finance options through Klarna and V12 Retail Finance. Klarna offers "Pay in 3" and monthly financing options, allowing you to spread the cost of your purchase.

    • Can I use a Cycle to Work scheme for my purchase?

  • Certainly! Team Cycles supports various Cycle to Work schemes, including those for NHS and Police employees. We accept vouchers from providers like Bike2WorkScheme, Cycle2Work, Cycle Solutions, and Halfords.

    • How will my bike be delivered, and is assembly required?

  • Your bike will undergo a full pre-delivery inspection by our mechanics. While major components are set up, minor assembly, such as attaching pedals and aligning handlebars, may be necessary upon delivery.

    • Do you offer bike fitting services?

  • Indeed, we provide professional bike fitting services to ensure your bike is tailored to your body and riding style. Our expert fitter will assess and adjust your bike for optimal comfort and performance. Book a bike fitting here.

    • Are there any current bike sales or promotions?

  • We regularly feature sales and special offers on various cycling products, including bikes, apparel, and accessories. Be sure to check our sale section for the latest deals.

    • I have a concern related to my order. How can I contact Team Cycles?

  • You can reach us by phone at 0191 300 1590 or via email at [email protected]. Our customer support team is available Monday to Friday from 9:00 am to 5:30 pm, and Saturday from 9:00 am to 4:30 pm.

    • If you've got a question not relating to a specific product then chances are we've been asked it before.

    For all queries ranging from special order items, delivery timeframes and everything in between please see the questions belowto the right.

    If you cannot find an answer, you can ask us one below.

    Ask a question
    Questions asked

    Ask a question

    Your name
    Your email address
    Your phone number
    Your question
    Submit Question  Close